Studio Policies & Membership Terms

We require a minimum of 24 hours notice for all schedule changes or cancellations. Late cancellations will be billed in full. 

This policy is strictly enforced to respect our instructors' time and other clients on the waitlist.

• To Cancel: Text the IBP studio line at 814-900-7833.  
  • Note:  This is a  text-only number

All schedule changes, questions, and concerns must be handled via our text-only studio line: 814-900-7833. 

This ensures all communication is tracked and seen by our team. 

Please refrain from contacting instructors directly. 

For private matters or documents, email info@ibpilates.com.

• Punctuality: Arrive 5–10 minutes early to warm up.
• Devices: Please silence cell phones and smartwatches.
• Quiet Entry: Enter quietly if a session is already in progress.
• Cleanliness: Wipe down your equipment and props after use with the provided disinfectant
• Punctuality: We kindly request that clients arrive 5–10 minutes early to ensure a proper warm-up.

If you have any other safety concerns,  please let your instructor know.

• CORE: 1 make-up per 12-week term. Must book within 2 weeks of the missed class.

• PREMIUM & SIGNATURE: Unlimited make-ups with 24+ hours notice. Must book within 6 weeks.

Note: Missed classes with proper notice must be booked as make-ups and cannot be credited back to your account. Makeups are only provided for classes canceled with more than 24 hours notice. 

Please cancel your session and stay home if you are experiencing any of the following:

• Fever: A temperature of 100.4°F (38°C) or higher within the last 24 hours.
• Respiratory Symptoms: Persistent coughing, shortness of breath, or severe congestion.
• Contagious Symptoms: Unexplained rashes, vomiting, or diarrhea within the last 24 hours.
• Positive Test: If you have tested positive for a communicable disease (e.g., Flu, COVID-19, Strep Throat).

For the safety of our community, instructors reserve the right to respectfully ask a client to leave if they are displaying visible, acute symptoms of illness during a session. In this event, your class credit will be returned to your account for future use.

The "Sneezes happen" Clause: If you have seasonal allergies, it’s always helpful to give your instructor a heads-up so they know those sniffles aren't contagious!

It is essential that clients inform instructors of any new injuries or health conditions (including pregnancy).

If pregnant, we require a note from your physician clearing you for Pilates exercise.

While we do not offer refunds on membership fees, we want your investment to serve you. 

Any unused balances can be easily applied as a credit toward Workshops, Specialty Series, or Private Coaching.

• Notice Period: We require a 28-day written notice for all membership cancellations. This ensures we can offer your spot to someone on our waitlist.

• CORE - To ensure you see the full benefits of the program, CORE memberships are a 12-week commitment. After your initial term, you gain full flexibility to pause or cancel with our standard notice.

• How to Cancel: Please send your request via email to info@ibpilates.com.

• Final Month: Any payments scheduled within that 28-day window will process as usual, and you are encouraged to attend all remaining sessions in that cycle.

• Pause Policy: Need a break? We offer a one-time "Membership Hold" for up to 30 days per year for travel or medical needs.  We require 14-days written notice.  Any payments scheduled within that 28-day window will process as usual.  You will not lose classes.